1xt Privacy Policy

1. Introduction and Scope

1xt is an online betting and casino platform serving users in Bangladesh. This Privacy Policy ("Policy") describes how 1xt processes users' personal information through its website, mobile application and related services ("Platform").

This Policy is an integral part of 1xt's Terms and Conditions. By using the Platform or registering an account, you are considered to have consented to the data processing practices described in this Policy. If you disagree with any part of this Policy, please stop using the Platform.

This Policy may be updated at any time. For significant changes, 1xt will send a notification to your registered email address or display a clear notice on the Platform. The revised Policy takes effect from the date it is published.

2. Information We Collect

2.1 Information Provided at Registration

When creating an account, 1xt collects the following information:

Full name (as shown on your national ID card or passport)
Date of birth (for age verification — only users aged 21+ may open an account)
Mobile number and email address
Password (stored in encrypted form)
Permanent address

2.2 Identity Verification (KYC) Information

When you request a withdrawal above a certain amount, or when account verification is required, 1xt may ask for the following documents:

Copy of National ID Card (NID) or passport
Driving licence (as an alternative form of ID)
Recent utility bill or bank statement (for address verification)
Proof of ownership of payment method (for bKash, Nagad, Rocket or other methods)

2.3 Transaction Information

During deposit and withdrawal activity, 1xt records the transaction date, amount, method and reference number. These records are kept to ensure account security and for financial compliance purposes.

2.4 Technical and Usage Information

The following information may be collected automatically while browsing the Platform:

IP address and device type
Browser and operating system information
Time of site access, session length and pages visited
Referral URL (the site from which you arrived at 1xt)
Information collected through cookies and similar tracking technologies

3. Purpose of Data Collection

1xt collects and uses personal information only for specific, legitimate purposes. The main purposes are as follows:

Account Management: Completing the registration process, verifying logins and maintaining account security.
Service Delivery: Managing betting, casino games, bonuses and promotions.
Financial Transactions: Accepting deposits and processing withdrawals via bKash, Nagad, Rocket, Upay and bank transfer.
Identity Verification: Preventing fraud and ensuring one account per user.
Customer Support: Using information to provide assistance via 24/7 live chat and email.
Legal Obligations: Keeping records required to comply with applicable laws and regulations.
Platform Improvement: Analysing user behaviour to improve the quality of services.
Responsible Gaming: Identifying unusual playing patterns to support users who may be at risk.

4. Data Sharing and Third Parties

1xt does not sell or rent users' personal information to third parties. However, certain information may be shared in the following limited circumstances:

4.1 Service Providers

Necessary information is shared with trusted third parties that assist with payment processing, technical infrastructure and customer support management. All such parties are under contract with 1xt and are obliged to use the information they receive only for the specified purpose.

4.2 Legal Requirements

1xt may share information with legal authorities upon receipt of a valid court order or directive from a competent authority, or when required to prevent fraud or money laundering.

4.3 Game Studios and Content Providers

The games available on the Platform are supplied by various studios — such as Pragmatic Play, PG Soft, Evolution, JILI and Spribe. The software of these studios may collect anonymous statistics related to game-play sessions; however, 1xt does not share any personally identifiable information with these studios.

5. Cookies and Tracking Technologies

1xt's Platform uses cookies and similar technologies. Cookies are small data files stored on your device that help retrieve your preferences and session information on subsequent visits.

5.1 Types of Cookies

Essential Cookies: Used to maintain login sessions and ensure security. Disabling these may prevent the Platform from functioning properly.
Functional Cookies: Used to remember language preferences and layout settings.
Analytics Cookies: Used to monitor site usage and improve the user experience — data collected is analysed in aggregate form.

Cookies can be disabled from your browser settings; however, this may limit some Platform functionality.

6. Data Security Measures

1xt maintains industry-standard technical and organisational measures to protect users' information:

SSL Encryption: All data transmission is encrypted using SSL (Secure Socket Layer) technology, which prevents unauthorised access by third parties.
Password Hashing: Passwords are never stored directly; they are kept as hashes using strong cryptographic algorithms.
Access Controls: Among 1xt's internal staff, only those who need access for their work are permitted to view personal information.
Regular Audits: Regular security reviews are conducted to identify system vulnerabilities.
Data Backup: Important data is backed up on secure servers so that no data is lost in the event of a technical problem.

Data transmission over the internet is not completely secure; therefore 1xt does not guarantee absolute security, but takes every reasonable precaution.

7. Data Retention Period

1xt retains personal information for as long as necessary to fulfil the purpose for which it was collected. Specifically:

Data for active accounts is retained until the account is closed.
Financial transaction records are retained for the required period in line with legal obligations.
Even after an account is closed, certain information may be kept for a defined period to prevent fraud and address legal claims.
Data used for analytics purposes is generally anonymised and retained for the long term.

8. User Rights

Registered users of the 1xt Platform may exercise the following rights regarding their personal information:

Right of Access: You may request to know what information 1xt holds about you.
Right to Rectification: You may request correction of inaccurate or incomplete information.
Right to Erasure: In certain circumstances you may request that your information be deleted — however, information retained due to legal obligations may be exempt.
Right to Object to Processing: You may object to your information being used for specific purposes.
Right to Data Portability: You may request your personal information in a structured format.

To exercise these rights, contact 1xt's support team via 24/7 live chat or email. 1xt will respond to your request within a reasonable time.

9. Protection of Minors

1xt's services are intended solely for users aged 21 or above (21+). No personal information is knowingly collected from minors.

Date of birth is verified at the time of registration. If it is ever found that a user is under 21, their account will be closed immediately and the associated information will be deleted.

1xt follows a Responsible Gaming policy and is committed to protecting minors.

10. International Data Transfers

Some of 1xt's technical infrastructure may operate on servers located outside Bangladesh. In such cases, your information may be transferred to another country.

For any international transfer, 1xt ensures that the receiving party maintains the same standard of privacy protection and processes data in a manner consistent with this Policy.

11. Payment Information Privacy

During transactions conducted via bKash, Nagad, Rocket, Upay and bank transfer, 1xt pays particular attention to the security of financial information. Third-party payment processing service providers manage information according to their own privacy policies.

1xt does not directly store any card numbers or full bank account details — this information is handled directly by the payment gateway. 1xt records only the transaction reference, amount and status.

12. Policy Changes and Contact

This Privacy Policy is reviewed periodically. If any significant changes are made, the updated Policy will be published on this page and the "Last Updated" date at the top of the page will be changed.

To learn more about 1xt, read our About Us page. If you have any questions about the Privacy Policy, contact 1xt's support team via 24/7 live chat or email:

Email: [email protected]

The support team is able to respond in both Bengali and English.