1xt FAQ — Questions and Answers on Deposits, Withdrawals and Games
Do you have questions about depositing, withdrawing, account security or live dealer games while using 1xt? This page has detailed answers to more than 20 questions arranged in four sections — put together with the most common questions from Bangladeshi players in mind. If you do not find an answer, ask directly on the 24/7 live chat.
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Section 01
Money Withdrawals
The minimum withdrawal amount at 1xt is ৳800. Withdrawal requests below this amount will not be accepted.
After successfully submitting a request, the money will reach your bKash, Nagad, Rocket or Upay
account within 30 minutes to 3 hours. The same rule applies for bank transfers.
Before withdrawing, make sure your account KYC verification is complete.
Yes, to withdraw from 1xt you must use an MFS account (bKash, Nagad, Rocket or Upay)
or a bank account registered in your own name. Sending money to a third party's wallet is not possible.
This is done to protect your funds. The name registered on your account and the name on the payment method must match.
No, winnings from a bonus cannot be withdrawn directly. The wagering requirement for 1xt's welcome bonus is
15 times the bonus amount. For example, if you deposit ৳1,000 you will receive a ৳1,500 bonus — to withdraw
that bonus you must wager ৳1,500 × 15 = ৳22,500. Once the wagering is complete, the winnings will move to your main balance.
Terms and Conditions page for full details.
Yes, 1xt's payment processing runs 24 hours a day, 7 days a week. Requests submitted at night or on Fridays and Saturdays
are expected to arrive within the same timeframe — 30 minutes to a maximum of 3 hours. If there is a delay for any reason,
contact the 24/7 live chat and the support team will resolve it quickly.
Withdrawals from 1xt to bKash are usually completed within 30 minutes to 3 hours. After submitting a request,
the account is verified first, then the payment is released. In some cases additional information may be requested,
which can add a little more time. Using a bKash account registered in your own name speeds up the process.
The most common reasons a withdrawal request gets cancelled are incomplete KYC, incorrect payment details, or unmet wagering requirements. First, verify your details from Account Settings. If the issue is not resolved, contact the 1xt support team via 24/7 live chat or email — assistance is available in both Bengali and English.
Category 02
Questions about Deposits
1xt currently accepts deposits via bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, several Bangladeshi banks are supported, including Dutch-Bangla Bank, BRAC Bank, and Islami Bank. The minimum deposit amount for all methods is ৳500. After 1xt Login, go to the Cashier section and choose your preferred method.
To play any game on 1xt — slots, live casino, or sports betting — the minimum deposit is ৳500, and this applies to all methods. If you deposit ৳500 or more for the first time, you will receive a 150% welcome bonus of up to ৳10,000. That means a ৳500 deposit earns a ৳750 bonus, giving you a total balance of ৳1,250.
1xt does not charge any processing fee on deposits. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges, which are deducted directly by them. Check their respective website or app for details on those charges.
Log in to your 1xt account, go to the Cashier section, and select the "Deposit" option. Choose Nagad as the payment method. Send the required amount to the Nagad number provided on the site using your Nagad app or USSD (*167#). Keep the payment reference or transaction ID. In most cases, your balance will be updated within a few minutes.
After depositing via bKash, your balance is usually updated within a few minutes. If more than 15 minutes have passed, contact 1xt's 24/7 live chat with the transaction ID from bKash and a screenshot of the payment. The support team will resolve the issue promptly. If you sent money to the wrong number, that is a separate matter — please report it via live chat as well.
Yes, you can make multiple deposits in a single day on 1xt. The minimum amount per deposit is ৳500. However, the welcome bonus is available on the first deposit only. For promotions applicable to subsequent deposits, check the 1xt VIP programme and the weekly reload bonus — there are separate offers for regular players each week.
Category 03
Security & Privacy
If you suspect unauthorised access, immediately change your 1xt account password and end all device sessions by logging out. Then notify the support team via 24/7 live chat or email so your account can be temporarily secured. If you notice any suspicious transactions, include those details as well. Reporting quickly reduces the risk of further harm.
A strong password should have at least 8–12 characters, combining uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Do not use your date of birth, name, or easily guessable words. Most importantly, do not use this password on any other site or app. You can use your browser's password manager to help remember it.
Never. No 1xt staff or support team member will ever ask you for an OTP, password, bKash PIN, or Nagad PIN. If anyone asks for such information, treat it as a fraud attempt. Report it immediately through 1xt's official live chat and change the password of the account in question. You can find more tips on staying safe on the Responsible Gaming page.
1xt uses SSL encryption to protect your data, so your personal and payment information is encrypted during transmission. Account details are not shared with third parties. For more information, read the Privacy Policy page, which clearly explains what data is collected and how it is used.
Public Wi-Fi is generally less secure, so logging into banking or gaming accounts over such networks carries risk. Use your own mobile data whenever possible. If you must log in on a public network, log out when done and change your password at the next opportunity.
Yes, you can request a temporary suspension or permanent closure of your 1xt account at any time. Inform the support team via live chat or email and they will take action. If you feel the need to manage your gaming habits, visit the Responsible Gaming page for details on self-exclusion and setting limits. Playing responsibly is important for players aged 21+.
Category 04
Live Dealer Games
In live dealer games, a trained dealer runs the game via live video stream from a real studio. You place bets through the 1xt interface and watch real cards or a roulette wheel. 1xt works with world-class studios including Evolution, Pragmatic Play Live, and Ezugi, making gameplay smooth and reliable.
Roulette is a game where you bet on numbers or colours. A wheel contains numbers 1 to 36 plus 0. Betting on red/black or odd/even gives roughly a 50% chance of winning. Betting on a specific number has a higher payout but a lower chance. Visit the European Roulette Pro page for detailed rules and betting tips.
Yes, both Teen Patti and Andar Bahar are available in 1xt's live casino. Teen Patti is a three-card game where the best hand wins against the dealer. In Andar Bahar, one card is revealed and you predict whether the next matching card will land on the Andar (inside) or Bahar (outside) side — a simple and fast-paced game.
Yes, 1xt's live casino runs fully on mobile browsers. On both Android and iOS devices, the video stream runs smoothly with a good internet connection. For a better experience, the 1xt app is available — both Android and iOS versions can be obtained through official channels. Keeping your screen in landscape mode while playing on mobile makes the experience more comfortable.
Baccarat is a straightforward game. You bet on either Player or Banker — whichever hand's total points are closest to 9 wins. 10s and face cards count as zero; Ace = 1. For beginners, betting on Banker is slightly safer as its win rate is marginally higher. You can start with low-value bets at 1xt's live tables.
Whether 1xt's welcome bonus and other promotional offers apply to live casino games depends on the specific bonus terms. Some bonuses are for slots only, while others apply to all game types. Check the Promotions section on the account page for details, or visit the 1xt Casino page for a summary of promotional offers.
Didn't find an answer? Get direct support
If the Q&A above did not resolve your issue, 1xt's support team is available seven days a week, twenty-four hours a day in both Bengali and English.
For any matter related to payments, your account, bonuses, or games, reach out through any of the following channels:
For users aged 21+. Please play responsibly.